Privacy Policy
Your privacy matters to us. Learn how we protect your personal information.
Air Duct Pros Denver (DBA Air Duct Pros Denver)
Website: airductsprosdenver.com
Effective Date: January 11, 2026
Last Updated: January 11, 2026
Air Duct Pros Denver ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our services, including air duct cleaning, dryer vent cleaning, HVAC sanitization, and related home services (collectively, the "Services").
This Policy complies with the Colorado Privacy Act (CPA), effective July 1, 2023, as amended, and other applicable privacy laws. It applies to all individuals interacting with our Services, including customers, website visitors, and prospective clients.
1. Scope and Applicability
This Privacy Policy applies to personal data we collect from or about you when you:
- Visit our website (airductsprosdenver.com)
- Contact us by phone, email, or contact form
- Schedule or receive our services
- Interact with us on social media
- Communicate with us in any other way
"Personal data" means any information that can identify you or that is reasonably capable of being associated with you.
2. Types of Personal Data Collected
We may collect the following categories of personal information:
Information You Provide Directly
- Contact Information: Name, email address, phone number, mailing address
- Service Information: Property address, home size, number of vents, service preferences, appointment dates/times
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Messages, emails, phone call recordings (with your consent), service requests, feedback
Information We Collect Automatically
- Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, referring website
- Cookies and Tracking Technologies: Session cookies, analytics cookies, preference cookies (see Cookies section below)
- Location Data: General geographic location (city/zip code level) based on IP address
We do not knowingly collect sensitive personal data such as social security numbers, financial account numbers, or health information. We do not target our services to children under 13.
3. How We Use Personal Data
We use your personal information for the following purposes:
Service Delivery
To schedule, perform, and complete air duct cleaning, dryer vent cleaning, sanitization, and related services at your property.
Communication
To respond to inquiries, send appointment reminders, provide service updates, send invoices, and follow up on services.
Payment Processing
To process payments, issue invoices, and maintain transaction records.
Service Improvement
To improve our services, website functionality, and customer experience based on feedback and usage patterns.
Marketing (With Consent)
To send promotional emails, special offers, and newsletters (only with your explicit consent). You can unsubscribe at any time.
Legal Compliance
To comply with legal obligations, respond to lawful requests from authorities, protect our rights, and prevent fraud.
4. How We Collect Personal Data
We collect personal data through the following methods:
- Directly from you: When you fill out contact forms, request quotes, schedule appointments, or communicate with us
- Phone and email: When you call our phone number or email us
- Website forms: Contact form, quote request form, service scheduling forms
- Cookies: Automatically through cookies and similar tracking technologies (see Cookies section)
- Third-party sources: From service review platforms (Google, Yelp) if you leave a review
5. How We Share Personal Data
We share your personal data only as necessary for business operations and service delivery:
Service Providers
We share data with third-party service providers who help us operate our business:
- Technicians & Subcontractors: To perform services at your property (all background-checked)
- Payment Processors: To process credit card and other payments securely
- Scheduling & CRM Software: To manage appointments, customer records, and communications
- Website & Email Hosting: To host our website and send service-related emails
- Analytics Providers: Google Analytics (to understand website usage and improve user experience)
All service providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Requirements
We may disclose personal data if required by law, such as:
- In response to a subpoena, court order, or legal process
- To comply with government investigations or regulatory requirements
- To protect our legal rights or defend against legal claims
- To prevent fraud, security threats, or illegal activity
Business Transfers
If Air Duct Pros Denver is acquired, merged, or sold, your personal data may be transferred to the acquiring entity as part of the transaction.
We do not sell your personal data to third parties for their marketing purposes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
Types of Cookies We Use
- Essential Cookies: Required for website functionality (e.g., remembering form inputs, session management)
- Analytics Cookies: Help us understand website traffic and user behavior (Google Analytics)
- Performance Cookies: Improve website speed and performance
- Preference Cookies: Remember your settings and preferences
Managing Cookies: You can control or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.
Google Analytics: We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect usage data. You can opt out using the Google Analytics Opt-out Browser Add-on.
7. Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:
- Encryption: SSL/TLS encryption for data transmitted to our website
- Access Controls: Limited employee and contractor access to personal data on a need-to-know basis
- Secure Storage: Personal data stored on secure servers with password protection and firewalls
- Background Checks: All technicians are background-checked before accessing customer homes
- Regular Updates: Software and security protocols regularly updated to address vulnerabilities
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we take your privacy seriously and continuously work to improve our security practices.
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Policy:
- Customer Records: Service history, invoices, and contact information retained for up to 7 years for accounting and legal compliance
- Marketing Data: Retained until you unsubscribe or request deletion
- Website Analytics: Aggregated analytics data retained indefinitely (anonymized)
- Inquiry Data: Contact form submissions retained for up to 2 years if no service is scheduled
After retention periods expire, we securely delete or anonymize personal data.
9. Your Rights Under Colorado Privacy Act (CPA)
If you are a Colorado resident, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal data.
Right to Deletion
Request deletion of your personal data (subject to legal retention requirements).
Right to Opt-Out
Opt out of the sale of personal data (note: we do not sell personal data) or targeted advertising.
Right to Data Portability
Receive your personal data in a portable, readily usable format.
Right to Non-Discrimination
Exercise your rights without facing discrimination in pricing or service quality.
10. How to Exercise Your Rights
To exercise any of your privacy rights, contact us:
Email: [email protected]
Phone: (720) 397-7267
Mail: Air Duct Pros Denver, Privacy Officer, Denver, CO
When submitting a request, please provide:
- Your full name and contact information
- Specific details about your request (e.g., what data you want to access or delete)
- Verification information to confirm your identity (for security purposes)
Response Time: We will respond to your request within 45 days. If we need additional time, we will notify you and may extend the response period by an additional 45 days.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Reviews, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
- Post the updated Policy on our website with a revised "Effective Date"
- Notify users via email or a prominent website notice (for significant changes)
- Obtain consent where required by law
We encourage you to review this Policy periodically to stay informed about how we protect your information.
13. Children's Privacy
Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete it.
14. Do Not Track Signals
Some browsers have "Do Not Track" (DNT) features. Our website does not currently respond to DNT signals. However, you can control cookies through your browser settings (see Cookies section above).
15. California Residents
While we are based in Colorado, we comply with the California Consumer Privacy Act (CCPA) for California residents. California consumers have similar rights as outlined in Section 9 above. To exercise your rights, contact us using the information in Section 10.
16. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: